Consumer Support Specialist

Job Summary

A company is looking for a Consumer Support Specialist to provide effective customer support operations.

Key Responsibilities

• Respond to an average of 25+ tickets per day while maintaining high CSAT and quality scores
• Triage incoming consumer tickets to ensure proper prioritization of the queue
• Collaborate cross-functionally to resolve consumer challenges and enhance the customer experience

Qualifications

• 1+ years of support experience in a support role
• Experience communicating technical issues to non-technical consumers
• Experience with Zendesk (or similar CSM), Slack, Google Suite, etc
• Experience working with legal, compliance, and privacy partners, preferred
• Knowledge of APIs and FinTech, preferred