Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative for a contract position that is fully remote.

Key Responsibilities

• Proactively identify potential issues and take action to prevent them
• Provide live support to address and resolve delivery problems with drivers and merchants
• Analyze delivery issues to improve overall processes and systems

Required Qualifications

• Bachelor's degree or equivalent work experience with at least 2+ years in a customer service role
• Above-average technical skills, particularly with tools like Google Sheets
• Ability to work independently and be self-directed
• Experience in fast-paced environments, preferably in technology, hospitality, or healthcare sectors
• Desire to collaborate with a small team