Employer Services Team Lead

Job Summary

A company is looking for an Employer Services, Team Lead.

Key Responsibilities

• Coach, develop, and mentor Account Managers on service delivery
• Manage team resources, staffing needs, and performance evaluations
• Resolve escalations and ensure service level agreements are met

Required Qualifications

• 3-5 years of service experience in a client-facing role
• Management, supervisory, or team lead experience
• Bachelor's degree in Business, Technology, or Healthcare-related field preferred
• Ability to work in a fast-paced environment
• Motivated self-starter with solid time management skills