HVAC Specialist Customer Support Manager

Job Summary

A company is looking for a Customer Support Manager, HVAC Specialist.

Key Responsibilities

• Answer inbound phone calls, emails, and texts through the 24/7 support line
• Provide real-time troubleshooting of customer-reported HVAC and heating system issues
• Remotely monitor, analyze, and adjust multifamily and commercial heating/cooling systems to optimize comfort and fuel efficiency

Required Qualifications

• 1-3 years of direct HVAC field or technical support experience (residential or commercial)
• Solid understanding of heating controls, boilers, and/or building automation systems
• Ability to build long-term relationships with a range of customers
• Willingness to work longer hours during peak seasons
• Passion for real estate and/or energy efficiency