IBM Support Technician II

Job Summary

A company is looking for an IBM Service Support Technician II to provide Level 2 technical support for IBM systems.

Key Responsibilities

• Provide Level 2 support for IBM systems, diagnosing and resolving hardware, software, and network issues
• Monitor system performance and conduct routine maintenance, including firmware updates and backups
• Respond to incidents and service requests, documenting troubleshooting steps and participating in root cause analysis

Required Qualifications

• 5+ years of experience in Level 2 technical support for IBM systems
• Hands-on experience with IBM Power Systems, zSeries, and storage solutions
• Bachelor's degree in IT, Computer Science, or related field preferred, or equivalent experience
• IBM Certified Specialist and ITIL v3/v4 certification preferred
• In-depth experience with Power Server platforms and familiarity with ITIL-based case management systems