ICS Team Lead

Job Summary

A company is looking for an ICS Team Lead to support their Integrated Customer Services team.

Key Responsibilities

• Monitor real-time staff performance and ensure KPIs are met
• Serve as first-line support for Specialist questions and escalated customer issues
• Provide ad hoc training and coaching as needed

Required Qualifications

• High School Diploma or GED (required)
• 3-5 years in customer service and/or data entry
• Experience leading or coaching a team in a contact center or customer service environment
• Strong keyboarding and data accuracy skills
• Experience with Microsoft Office suite