On-Demand Service Delivery Director

Job Summary

A company is looking for an On-Demand Service Delivery Director to lead a team of Advisors and Live Support specialists in delivering high-quality accounting advisory services and technical support.

Key Responsibilities

• Develop and implement strategies to optimize on-demand service delivery
• Establish and monitor key performance indicators (KPIs) to track service performance and drive improvement
• Act as the primary point of contact for clients, managing escalations and fostering relationships

Required Qualifications

• Minimum 3 years of experience leading on-demand professional services
• Bachelor's degree in a relevant field (e.g., Computer Science, Business Administration)
• Significant experience in project management, technical support, or customer service roles
• Proven ability to lead and manage teams in a fast-paced environment
• Demonstrated ability to understand and address customer needs effectively