Implementation Manager

Job Summary

A company is looking for an Implementation Manager to oversee customer onboarding and training for their AI software solutions.

Key Responsibilities

• Lead customer-facing program teams through the implementation process, including discovery and training
• Manage project timelines, client expectations, and documentation while collaborating with cross-functional teams
• Deliver tailored enablement sessions in various formats to support customer adoption of the software

Required Qualifications

• 2+ years of experience in implementing B2B SaaS software
• Experience in a customer-facing role with stakeholder management
• Training experience is highly preferred
• Strong analytical skills in a software context
• Ability to manage multiple projects simultaneously