Incident Manager

Job Summary

A company is looking for an Incident Manager responsible for leading the resolution of incidents affecting customer services across an international geography.

Key Responsibilities

• Ensure timely and clear communication during incident resolution
• Manage customer requests involving internal departments and external partners
• Review and revise processes to drive efficiency within Service Assurance

Required Qualifications

• Minimum 5 years of experience in an IP Operations environment
• Minimum 3 years in a technical 2nd line support position
• Excellent knowledge of IP, MPLS, and routing protocols (ISIS, BGP, OSPF)
• Experience with SD WAN components and troubleshooting CE/CPE configurations
• CCNP or JNCIP certification preferred