IT Business Systems Analyst Intermediate – Remote

Job duties of this ITBSA include:
• Work directly with business users to understand business objectives, gather detailed requirements, and document these into clear requirements.
• Work directly with business users to define and document user stories, functional requirements, and business goals related to web applications for technical developers.
• Recommend and implement strategies to enhance website functionality, user experience, and overall performance.
• Propose and design technical web applications, including website structure, features, and user flows, to meet business needs.
• Design reports and dashboards to meet business leader’s needs.
• Act as a liaison between application developers, business users, and vendors to analyze, and design new or improved systems functionality.
• Research, analyze and communicate existing business processes to business users.
• Work with technical architects to propose sound technical solutions to business users
• Responsible for creating and executing detailed system test cases to validate that all requirements have been met.
• Responsible for creating and maintaining system and training documentation.
• Provide IT production support to business end users by responding to questions, investigating system issues, testing changes/corrections to the system, and providing resolutions for issues.

Requirements / Qualifications:

Minimum Qualifications: Post high school coursework, training, or experience in the analysis of business processes and system requirements, and the creation of business process applications.

Preferred Qualifications:
• Associate or bachelor’s degree in information systems, Information Technology, Business, Computer Science or related field.
• 5+ years working as a business / solutions analyst
• Experience in full scale web design and development for internal and public facing applications.
• Understanding of SDLC methodologies.
• Working with DHHS systems.
• Knowledge of Clarity, Workfront and JIRA.
• Proficiency with Microsoft Office (Outlook / Word / Excel / Visio / SharePoint)

Additional Job Description

Knowledge, Skills, Abilities
• Strong interpersonal and analytical skills.
• Ability to clearly and concisely communicate (written and oral) technical information to non-technical audiences.
• Strong verbal/written communication, and presentation skills.
• Experience working directly with various levels of business and technical staff to determine sound technical solutions for business requirements.
• Effectively communicate with internal and external clients, peers, and management.
• Self-motivated / self-starter with the ability to work individually
• Strong organization, planning, problem-solving, and decision-making skills.
• Ability to multi-task with changing priorities and requirements.
• Experience in a fast-paced collaborative team environment.
• The position must be able to perform work assigned with minimal supervision, meeting deadlines for timely completion of concurrent projects.