IT Service Delivery Manager

Job Summary

A company is looking for an IT Service Delivery Manager, Pharma Information Management.

Key Responsibilities

• Manage data management services for multiple clients, including data warehousing and master data management
• Oversee a virtual team responsible for the operation and enhancement of software platforms that support pharmaceutical business processes
• Act as a liaison between the support team and client stakeholders, ensuring SLAs are met and providing reports on service performance

Required Qualifications

• 5-7 years of experience in customer engagement and IT process management, specifically in data warehousing
• Experience with SharePoint and/or ServiceNow ticketing systems
• Understanding of service ticket metrics and KPIs
• Project management experience, including budget management
• College or technology school degree required