L2 Technical Support Specialist

Job Summary

A company is looking for an L2 Tech Support Specialist, US (Remote).

Key Responsibilities

• Provide advanced technical support for client inquiries and issues
• Collaborate with cross-functional teams to resolve complex technical problems
• Document and track support requests and resolutions in the ticketing system

Required Qualifications

• Experience in technical support or IT support roles
• Proficiency in troubleshooting hardware and software issues
• Familiarity with networking concepts and technologies
• Relevant certifications in IT support or related fields
• High school diploma or equivalent; additional education in IT preferred