Escalation Response Specialist

Job Summary

A company is looking for an Escalation Response Specialist II to assist with responding to complaints and escalations from members and providers.

Key Responsibilities

• Provide timely resolutions to escalated issues from various communication channels
• Serve as a liaison between departments to ensure appropriate issue resolution
• Support root cause analysis of issues to identify trends and develop recommendations

Required Qualifications and Education

• High School diploma or GED required
• 1 - 2 years of related experience preferred
• Vocational or technical education may be required
• Experience with Medicare, escalations, and call center is highly preferred
• Basic knowledge of products and services to provide effective support