Customer Operations Representative

Job Summary

A company is looking for a Customer Operations Representative who will support various departments to provide exceptional service to customers.

Key Responsibilities

• Process orders and order change requests accurately and timely
• Build and maintain strong relationships with customers and internal departments
• Analyze and follow up on unshipped orders to ensure customer satisfaction

Required Qualifications

• 3-5 years of experience in Customer Service, Order Entry, CPG, Supply Chain, or a related field
• Proficiency in organizational and time management skills
• Ability to work independently and prioritize tasks effectively
• Familiarity with ERP/MRP order processing systems, preferably NetSuite
• Focus on achieving team and organizational goals