Member Support Specialist

Job Summary

A company is looking for a Member Support Specialist (Part Time).

Key Responsibilities

• Provide high-quality support for members via live chat, email, and phone calls
• Communicate effectively to answer questions regarding products and estate planning
• Proactively identify and report bugs or bad experiences to leadership

Required Qualifications

• Experience in delivering consumer experiences
• Self-motivated and eager to learn in a collaborative environment
• Experience with technology tools such as Zendesk and G-Suite
• Ability to work approximately 25 hours a week, including potential weekend hours
• Residing in specified states: CA, CO, FL, GA, ID, IL, MD, NJ, NY, NC, PA, TX, VT