Lead Administrator

Job Summary

A company is looking for a Lead Administrator - L2.

Key Responsibilities

• Develop innovative solutions on the ServiceNow platform to simplify customer services
• Architect and design solutions for complex business problems using ServiceNow best practices
• Guide platform roadmap discussions and mentor the team in ServiceNow application implementations

Required Qualifications

• 12+ years of experience in the IT industry
• 8+ years of relevant experience in ServiceNow Platform with enterprise project management
• Experience in platform consulting and advisory on ITOM, ITAM, and CSDM
• Certification in CAD and CIS (any two of ITSM, ITOM, HAM/SAM product suite preferred)
• Familiarity with DevOps principles and CI/CD pipelines