Lead Dispatcher

Job Description:

The 1987 Group is seeking a highly organized and proactive Lead Dispatcher to oversee our dispatch operations. The ideal candidate will have a strong background in dispatching, excellent communication skills, and the ability to manage a team effectively. As the Lead Dispatcher, you will be responsible for coordinating and optimizing the dispatch of our drivers, ensuring timely and efficient service delivery.

Key Responsibilities:
• Supervise and manage the evening dispatch team, providing guidance and support.
• Coordinate and schedule the dispatch of drivers to meet client needs.
• Monitor real-time dispatch operations to ensure efficiency and resolve any issues that arise.
• Communicate with clients to provide updates and address concerns.
• Maintain accurate records of dispatch activities and prepare reports as needed.
• Implement and enforce company policies and procedures related to dispatch operations.
• Collaborate with other departments to optimize service delivery and improve operational efficiency.

Requirements:
• Proven experience as a dispatcher or supervisory role.
• Excellent organizational and multitasking abilities.
• Strong communication and interpersonal skills.
• Ability to work under pressure and handle high-stress situations effectively.
• Proficiency in dispatch software and technology.
• High school diploma or equivalent; additional education or certifications in logistics or a related field is a plus.

Shift:

Monday – Friday 7 am – 3 pm EST

If you have a passion for logistics, excellent organizational skills, and enjoy working in a dynamic team environment, we encourage you to apply for the Lead Dispatcher position.

Job Type: Full-time

Pay: $60,000.00 – $70,000.00 per year

Benefits:
• 401(k)
• Paid time off

Work Location: Remote