Member Communication Analyst

Description:
• Responsible for coordinating all aspects of the day-to-day communication operational processes for assigned programs
• Deliver the communications within the desired channel, accurately and timely as defined by the program requirements
• Awareness and understanding of any applicable CMS, State or Federal guidelines
• Raise issues and/or challenges for appropriate support to resolve immediately and mitigate for the future
• Set-up for and quality review of changes to key program artifacts (i.e. templates, data, branding, etc.)
• Coordination with both internal and external partners
• Appropriate tracking and reporting of all in-flight work
• Manage execution of multi-channel Member Communications, team meetings/agenda/recaps, template management, mapping, proofing, and quality control
• Coordinate with internal partners and external vendors on execution of communications
• Manage multiple letters of varied complexity simultaneously
• Provide feedback on and suggestions for improving operational process and quality control procedures to team and management
• Work within a team concept to foster relationships, address questions, gain knowledge, yet still affords autonomy to work independently on specific projects

Requirements:
• 2+ years quality review experience and general understanding of communication composition
• Experience with Microsoft Outlook, Word, Excel, Powerpoint and Sharepoint
• Organizational/project management and time management skills
• General problem solving capabilities / Pro-active identification of areas requiring improvements
• Ability to prioritize and handle multiple work tasks on an on-going basis
• Highly motivated and able to work with limited supervision within established guidelines
• Required to work extended or alternate hours, when needed; Regular and predictable attendance

Benefits:
• Affordable medical plan options
• 401(k) plan (including matching company contributions)
• Employee stock purchase plan
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs
• Confidential counseling and financial coaching
• Paid time off
• Flexible work schedules
• Family leave
• Dependent care resources
• Colleague assistance programs
• Tuition assistance
• Retiree medical access