Member Solutions Navigator

Job Summary

A company is looking for Member Solutions Navigators.

Key Responsibilities

• Deliver specialized service as a single point of contact for members, managing and coordinating issue resolution with urgency
• Provide concierge-level guidance on benefit plans, advocating for members and proactively identifying solutions
• Take ownership of the member experience, minimizing handoffs and engaging with internal departments for service continuity

Required Qualifications

• College degree or equivalent combination of college and work experience
• Experience in delivering client-focused solutions with direct member contact
• Proficient in Microsoft Outlook, Word, and Excel
• Healthcare industry work experience is a plus but not required
• Advanced soft skills with a high level of emotional intelligence