MSP Operations Manager

Job Summary

A company is looking for an MSP Operations Manager to oversee daily operations of the MSP team delivering IT services and support to clients.

Key Responsibilities

• Manage and lead a team delivering IT infrastructure and managed services to clients
• Oversee client deliverables, ensuring timely and high-quality project completion
• Develop and implement operational processes and efficiency measures to enhance service delivery

Required Qualifications

• Proven experience in operations management within an MSP or IT services environment
• Strong leadership and team management skills
• Experience with workflow analysis and process improvement
• Familiarity with IT infrastructure and managed services delivery
• Ability to handle budgeting and financial reporting