Omnichannel Experience Consultant

Job Summary

A company is looking for an Omnichannel Experience Consultant to optimize digital chat and caller experiences remotely.

Key Responsibilities:

• Facilitate business and technical integration by translating complex requirements into actionable specifications
• Engage in Agile practices, participating in backlog grooming, retrospectives, and release planning
• Collaborate across teams to address enhancements and manage process improvements

Required Qualifications:

• 2+ years of experience in business analysis and translating requirements into solutions
• 2+ years of experience in an Agile/Scrum environment using relevant tools
• 1+ years of experience documenting process flows for technology or customer experience
• 1+ years of experience performing User Acceptance Testing (UAT)
• Proficiency in Microsoft Office Suite, including Outlook, Word, Excel, PowerPoint, and Visio