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Onboarding Program Director

7/23/2025

No location specified

Job Summary

A company is looking for an Onboarding Programme Director to lead the onboarding strategy and execution for new customers.

Key Responsibilities
  • Lead the strategy, design, and execution of a world-class onboarding experience for new customers
  • Drive cross-functional initiatives to enhance time-to-value and streamline operations
  • Continuously optimize onboarding frameworks to meet evolving customer and business needs
Required Qualifications
  • Experience in leading cross-functional programs and aligning teams towards onboarding goals
  • Strong foundation in operational excellence and program leadership
  • Deep understanding of onboarding process design
  • Ability to leverage data for defining success metrics and influencing strategy
  • Customer-first perspective, advocating for customer experience and feedback

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