Job Summary
A company is looking for an Onboarding Programme Director to lead the onboarding strategy and execution for new customers.
Key Responsibilities
- Lead the strategy, design, and execution of a world-class onboarding experience for new customers
- Drive cross-functional initiatives to enhance time-to-value and streamline operations
- Continuously optimize onboarding frameworks to meet evolving customer and business needs
Required Qualifications
- Experience in leading cross-functional programs and aligning teams towards onboarding goals
- Strong foundation in operational excellence and program leadership
- Deep understanding of onboarding process design
- Ability to leverage data for defining success metrics and influencing strategy
- Customer-first perspective, advocating for customer experience and feedback
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