Operations Manager

Job Summary

A company is looking for an Operations Manager responsible for the culture, engagement, performance, and overall success of the campaign.

Key Responsibilities

• Manage and develop direct reports to support campaign objectives
• Lead team performance metrics and recommend corrective actions
• Partner with Human Resources and Workforce Management for staffing and employee development

Required Qualifications

• High School Diploma required; Bachelor's degree preferred
• 3+ years in a Contact Center Operations Management role required
• 3+ years in an Operations Manager/Leadership role preferred
• Experience managing contact centers with over 200 employees
• Advanced understanding of Contact Center Workforce Management and IT/Telephony systems