Operations Systems Manager

Job Summary

A company is looking for a Manager, Operations Systems (Zendesk).

Key Responsibilities

• Administer and optimize key Operations systems and tools, including vendor management and Help Center design
• Lead team members through recruiting, onboarding, training, and performance management
• Collaborate with cross-functional teams to identify system bottlenecks and implement continuous improvement initiatives

Required Qualifications

• Minimum of 5 years of experience in operations management within a SaaS environment
• 2-3 years of experience leading a team
• Experience implementing AI solutions within support functions
• Proficiency as a Zendesk administrator
• Strong project management skills with a successful project delivery track record