Product Support Representative

Job Summary

A company is looking for a Product Support Representative (1:00pm - 9:00pm PT Shift).

Key Responsibilities

• Support multiple product lines including SRSA Virtual Data Room (VDR) and Onehub
• Troubleshoot customer support issues via phone and email
• Document troubleshooting steps and maintain communication with customers

Required Qualifications

• 2-3 years of phone-based Product Customer Service experience with VIP customers
• 1+ years of Web & Cloud Application support experience
• Bachelor's Degree or equivalent experience
• Experience in troubleshooting software issues directly with clients
• Advanced knowledge of Microsoft Office (Excel, Word) required