Remote Customer Service Representative

Job Summary

A company is looking for a Work from Home Customer Service Representative.

Key Responsibilities

• Handle incoming complex calls or outbound appointments with compassion and empathy
• Resolve customer needs related to specific benefit plans or program options
• Document all calls and summarize them in the case management system while adapting to ongoing training

Required Qualifications

• 1 year of customer service experience in the medical field or insurance verification
• Must have a laptop or desktop with Windows 10 or better, 16 GB of RAM, and 256 GB of storage
• USB headset and hardwired internet connection required
• Dependable with adherence to schedule
• Customer service orientation