Bilingual Claims Customer Service

Job Summary

A company is looking for a Customer Service Representative, Initial Loss - Claims.

Key Responsibilities

• Provide superior and responsive customer service in a call center environment
• Receive incoming calls from customers regarding claims and initiate the claims handling process
• Answer customer questions and direct requests to appropriate departments as necessary

Required Qualifications

• 1 year of customer service or call center experience required
• High school diploma or GED required
• Must be bilingual in Spanish and English
• Good typing skills - 25 WPM with 95% accuracy required
• Excellent planning and organizational skills