Technical Support Engineer

Job Summary

A company is looking for a Technical Support Engineer.

Key Responsibilities

• Serve as the primary technical contact for enterprise customers, managing issues from initial report to resolution
• Troubleshoot complex challenges across cloud environments, CI/CD pipelines, SCMs, APIs, and integrations
• Collaborate with R&D to diagnose product issues and provide feedback for platform improvements

Required Qualifications

• 3+ years in technical or product support, preferably for SaaS, AppSec, or DevOps platforms
• Tier 3-level troubleshooting skills in source control systems, APIs, cloud platforms, and CI/CD pipelines
• Scripting skills in Python, Bash, or PowerShell for diagnostics and automation
• Experience with monitoring and observability tools like Grafana
• Self-motivated and comfortable in a remote-first environment