Technical Support Specialist

Job Summary

A company is looking for a Technical Support Specialist.

Key Responsibilities

• Supervise a team of help desk/call center agents, managing hiring, training, and performance
• Manage daily operations to ensure adherence to service-level agreements and handle escalated customer inquiries
• Identify opportunities for process improvement and monitor team performance metrics for reporting and analytics

Required Qualifications

• Call center experience is mandatory
• Basic computer skills are required
• Experience with MS Outlook is necessary
• Logical reasoning and typing skills are essential
• Candidates must complete five assessment tests