Salesforce Administrator

Job Summary

A company is looking for a Salesforce Administrator to support Customer Experience teams by optimizing Service Cloud implementations.

Key Responsibilities:

• Oversee configuration, customization, and maintenance of Salesforce Service Cloud
• Administer case management processes and build automation to improve support operations
• Partner with internal teams for cross-platform integration and provide end-user support

Required Qualifications:

• 3+ years in Support Operations, Revenue Operations, or Salesforce administration at a SaaS company
• Proven experience as an SFDC Administrator with a focus on Service Cloud
• Basic understanding of Sales Cloud functionalities
• Experience with Customer Success software (e.g., Gainsight) is essential
• Strong analytical skills and ability to map business processes to technical solutions