Customer Service Specialist

Job Summary

A company is looking for a Customer Service Representative.

Key Responsibilities

• Provide Tier II level support for internal escalations and manage caller expectations for timely resolution
• Guide callers through troubleshooting steps via phone/email and document interactions in the ticket management system
• Mentor peers in troubleshooting inquiries and handle customer complaints with elevated technical support expertise

Required Qualifications

• 2+ years of experience in Tier II or escalated call center application/software support
• Experience in high volume ticket support, managing 40+ tickets daily
• Proficiency in typing (minimum 50 WPM/80% accuracy) and basic computer skills
• Familiarity with MS Outlook basics
• Completion of logical reasoning assessment