Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to enhance client relationships and optimize product usage.

Key Responsibilities:

• Serve as the primary point-of-contact for customers and optimize their use of products
• Gather customer usage data and identify opportunities for upselling and cross-selling
• Collaborate with internal teams to ensure customer needs are met and renewals are secured

Required Qualifications:

• Bachelor's degree in a related business field or equivalent work experience
• 3+ years of experience in hospitality Customer Success or related fields
• Prior experience managing a portfolio of customers and achieving financial goals
• Good knowledge of hospitality industry and relevant products
• Proficiency in MS Office and familiarity with Salesforce.com preferred