Product Support Specialist

Job Summary

A company is looking for an Associate Product Support Specialist to provide exceptional customer support for its products.

Key Responsibilities

• Deliver an exceptional customer experience through various communication methods
• Collaborate with other departments to resolve issues and gather feedback for product improvement
• Contribute to Help Center documentation and proactively seek process improvements

Required Qualifications

• Experience in a customer-facing role with a passion for customer success
• Solutions-oriented mindset with initiative to resolve issues
• Strong time management and organizational skills
• Adept at leveraging AI tools for problem-solving
• Preferred experience supporting SaaS products and using customer support tools