Zendesk System Administrator

Job Summary

A company is looking for a System Administrator (Zendesk) to optimize their Zendesk environment for the Customer Experience team.

Key Responsibilities

• Configure and maintain ticket views, forms, macros, automations, and routing rules in Zendesk
• Manage user roles, permissions, and the organizational structure within Zendesk
• Build and maintain dashboards and reports to track SLAs, CSAT, ticket volume, and agent productivity

Required Qualifications

• 3-5+ years of experience as a System Admin or CX Tools Administrator, ideally in Zendesk
• Proven track record of building and managing Zendesk configurations at scale
• Deep understanding of Omnichannel Routing (OCR), triggers, automations, and workflow design
• Experience with third-party integrations and APIs
• Zendesk Admin or Zendesk Expert certification(s) is a bonus