Client Support Specialist

Job Summary

A company is looking for an EA-Client Support Specialist I to provide exceptional customer support and address technical issues.

Key Responsibilities

• Provide exceptional customer support across email, chat, and phone channels
• Swiftly and accurately address customer inquiries and escalate technical issues as needed
• Cultivate collaborative relationships within the Customer Support team and across departments

Required Qualifications

• Minimum of 1 year of Customer Service experience
• Familiarity with CRM tools such as Salesforce or ZenDesk is advantageous
• Knowledge of Bonterra's software solutions, specifically EveryAction and Salsa, is a bonus
• Proficiency or familiarity with a coding language such as HTML/CSS or SQL is advantageous
• Previous experience in teaching or training, including mentoring or software support