Software Support Specialist

Job Summary

A company is looking for a Software Support Specialist to provide technical support and enhance customer success.

Key Responsibilities

• Provide technical support to customers via phone and other communication methods regarding software and hardware issues
• Execute customer success functions including onboarding, product adoption, and fostering customer relationships
• Document support interactions and train customers on proprietary software and hardware systems

Required Qualifications

• Four-year Bachelor's degree with emphasis in Dairy Science/Animal Science preferred
• 1 to 2 years' experience in a similar role or equivalent combination of education and experience preferred
• Experience within the dairy industry required
• Intermediate skills with Microsoft products
• Experience with Salesforce or CRM product preferred