Elite Customer Service Representative

Job Summary

A company is looking for an Elite Customer Service Representative to join their elite servicing team within the Unsecured Lending Operations organization.

Key Responsibilities

• Handle complex customer interactions and resolve escalated issues to provide a best-in-class customer experience
• Engage with internal and external customers, collaborating with other departments as needed
• Provide feedback and suggest improvements for processes and tools impacting customer service

Required Qualifications

• 6+ years of experience in Financial Services, Contact Center, or Customer Service
• 2+ years' experience servicing high-value customer accounts
• 1+ years' experience with credit cards
• Knowledge of credit card products, policies, and procedures within a call center environment
• Ability to work in a fast-paced, deadline-driven environment