Customer Success Specialist

Job Summary

A company is looking for a Customer Success Specialist to support the implementation of enterprise solutions in higher education institutions.

Key Responsibilities

• Serve as the primary point of contact for assigned accounts, building trust with key stakeholders
• Develop tailored customer success plans and provide onboarding and technical support for new customers
• Identify expansion opportunities and gather customer feedback to enhance product offerings

Required Qualifications

• 1-3 years of experience in customer success, account management, or a related role
• Ability to troubleshoot issues and propose effective solutions
• Proficiency with Microsoft Office applications, especially advanced Excel skills
• Fluency in English and Bahasa Indonesia
• Strong organizational and time management skills