Client Services Specialist II

Job Summary

A company is looking for a Client Services Specialist II, working from 12:00 PM to 9:00 PM, Saturday to Wednesday.

Key Responsibilities:

• Respond to client e-mail, chat, and phone support requests
• Use multiple online systems to effectively resolve tickets and prioritize based on urgency
• Collaborate with colleagues and escalate tickets as necessary to enhance client experience

Required Qualifications:

• Minimum 1 year of prior call center experience
• High school diploma, GED, or equivalent
• Reliable, private, and secure remote internet with minimum speed requirements of 20Mbps Down/10Mbps Up
• Basic skills in personal computer use and Microsoft Office suite
• Ability to work a flexible work schedule