Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to manage customer relationships and drive growth in a remote setting.

Key Responsibilities

• Manage customer lifecycle from onboarding to long-term adoption and revenue growth
• Develop Success Plans and track KPIs for retention, cross-sells, and upsells
• Collaborate with internal teams to advocate for customer needs and drive resolution of issues

Required Qualifications

• 5+ years of experience in Customer Success or Account Management in SaaS
• Proven track record with high ARR customers in the Fintech industry
• Experience engaging with C-level executives and delivering presentations
• Bachelor's Degree in Business, Marketing, Communications, Economics, or related field
• Knowledge of strategic account management methodologies and best practices