Senior Digital Customer Engagement Manager

Job Summary

A company is looking for a Senior Digital Customer Engagement Manager.

Key Responsibilities

• Design and optimize customer onboarding, expansion, and retention journeys using HubSpot
• Manage external brand presence and review platforms to enhance visibility and sentiment
• Develop and execute customer communication strategies across multiple channels

Required Qualifications

• 3-5+ years in digital, lifecycle, or customer marketing roles, preferably in B2B SaaS
• Expert-level experience with HubSpot or equivalent marketing automation platforms
• Strong understanding of North American customer lifecycle and buying behavior
• Experience with customer review management and digital brand monitoring tools
• Familiarity with customer success tools like Hook or Gainsight