Senior Manager of Member Experience

Job Summary

A company is looking for a Senior Manager, Member Experience.

Key Responsibilities:

• Manage and coach a high-performing outbound member services team focused on engagement and satisfaction
• Execute and monitor member engagement campaigns related to retention and onboarding
• Design and implement workflows that streamline member interactions and improve satisfaction

Required Qualifications:

• 5+ years of experience in a member experience or customer operations leadership role
• Proven track record managing outbound teams in a service-oriented environment
• Strong operational skillset with success in designing member-facing processes
• Experience leading cross-functional projects that impact customer journeys
• Comfortable working with CRM tools and engagement platforms