Technical Support Engineer

Job Summary

A company is looking for a Customer Care Technical Support Engineer.

Key Responsibilities

• Provide technical support and troubleshooting for internal and external stakeholders
• Analyze, troubleshoot, and resolve tier 3 service incidents in a timely manner
• Execute SQL scripts and perform data analysis for compliance reporting and application support

Required Qualifications

• 5-10 years of customer service experience with 2-3 years in tier 3 technical support
• Experience in SQL, Splunk, or similar technologies
• Bachelor's degree or equivalent combination of education and experience
• Proficiency in Microsoft Office applications
• Experience with Customer Relationship Management software, preferably Salesforce.com