Support Engineer

Job Summary

A company is looking for a Support Engineer in New Zealand.

Key Responsibilities

• Provide Level 2 technical support, managing customer technical issues and escalating as necessary
• Perform customer software and operating system updates and upgrades in a timely manner
• Triage incoming customer technical issues, feedback, and complaints, routing them to appropriate workflows and teams

Required Qualifications

• 2+ years of experience in healthcare informatics and/or medical imaging informatics technologies
• Experience with Linux operating systems
• Familiarity with customer support case management tools (e.g., Salesforce Service Cloud, Jira)
• Experience with healthcare information protocols, standards, and systems (e.g., HL7, DICOM, PACS, RIS)
• Computer science degree or similar discipline is desirable