Remote Customer Care Representative

Job Summary

A company is looking for a Customer Care Representative to handle inbound calls and assist with customer inquiries remotely.

Key Responsibilities

• Handle inbound calls and process orders, including sending confirmations and providing status updates
• Respond to customer service emails utilizing Zendesk
• Research and resolve billing and pricing inquiries, as well as order issues, credits, rebills, and product returns

Required Qualifications

• Experience in customer service or a related field
• Familiarity with Zendesk or similar customer support software
• Ability to work independently in a remote setting
• Basic understanding of billing and pricing processes
• High school diploma or equivalent; further education is a plus