Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager (SaaS / Remote / Dutch / German).

Key Responsibilities

• Manage a portfolio of customers, focusing on retention, onboarding, and client management
• Create tailored success plans and act as a strategic advisor to help clients achieve their business goals
• Monitor account health metrics, resolve issues, and collaborate with Sales, Support, and Product teams

Required Qualifications

• 3+ years of experience in customer success, account management, or client-facing roles in a B2B SaaS environment
• Fluency in Dutch and German
• Experience with tools like HubSpot, Slack, Zoom, and CRM/CS platforms
• Ability to thrive in a fast-paced, fully remote culture
• Proactive problem-solving skills with a customer-first mindset