Advanced Support Technician

Job Summary

A company is looking for an Advanced Support Technician for Xfinity Home Security.

Key Responsibilities

• Resolve complex customer issues related to Xfinity Home Security, ensuring commitments are met
• Collaborate with engineering and stakeholders to troubleshoot and fix intricate problems
• Provide real-time support and guidance to business partners and field technicians

Required Qualifications

• High School Diploma or GED
• 5-7 years of relevant work experience
• Experience using ticketing systems, preferably Remedy
• Availability to work flexible hours, including nights and weekends
• Proven ability to upsell products and services effectively