Bilingual Customer Service Associate

Job Summary

A company is looking for a Customer Service Representative - 100% Remote - Bilingual Spanish.

Key Responsibilities

• Handle inbound and outbound customer calls to provide best-in-class service
• Utilize CRM systems for technical inquiries and ensure accurate record-keeping
• Meet productivity needs and adhere to all relevant policies and procedures

Required Qualifications

• Fluency in both English and Spanish
• High school diploma or equivalent
• Ability to operate and navigate various technical devices and systems
• Self-starter with internal motivation and ability to multi-task
• Passion for helping customers and establishing rapport