Business Process Analyst

Job Summary

A company is looking for a Business Process Analyst with extensive experience in defining and improving business processes.

Key Responsibilities

• Define and redefine business processes related to customer journeys in MS Dynamics CRM (D365)
• Capture business requirements and identify testing scenarios while coordinating with technology architects
• Facilitate architecture and design of cross-technology platform integrations, ensuring process improvements

Required Qualifications

• 10+ years of experience in business process analysis
• Experience with MS Dynamics CRM (D365) and other technologies like SAP and BI
• Familiarity with hybrid waterfall/agile project environments
• Ability to manage multiple projects simultaneously using MS DevOps
• Experience with collaboration tools such as Slack