Business Process Analyst

Job Summary

A company is looking for a Business Process Analyst - Digital Experience Consultant.

Key Responsibilities

• Review and respond to digital survey feedback and monitor experience metrics
• Troubleshoot common issues and facilitate sessions with business partners to improve the portal
• Track and trend systemic issues to enhance the digital experience for providers

Required Qualifications

• High school diploma or GED
• 3+ years of business experience in Healthcare Operations
• Experience with UHC Provider Portal and/or NPS
• Proficient in office products (Word, PowerPoint, Excel)
• Proven ability to work independently and manage multiple priorities